SHIPPING AND REFUND

SHIPPING, REFUNDS, RETURNS, AND EXCHANGES POLICY

Ever Win International is the operator of (https://www.protekxusa.com/). By placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.‚Äč

1. GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. REFUNDS/RETURNS/EXCHANGES

3.1 Refunds/Returns

We do not offer refunds, or returns for our products due to sanitary reasons.

3.2 Exchanges

Any and all exchanges must be submitted via email to sales@protekxusa.com within 7 days upon receipt of the product.  Original receipts required and product must be in the original packaging and in resalable condition.  We reserve the right to refuse any request for exchange that does not meet all of the requirements. You will be responsible for paying for your own shipping costs for the items being exchanged.

4. DELIVERY TERMS

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 business days.

4.2 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

5. TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. TAXES

Sales tax has already been applied to the price of the goods as displayed on the website

7. CUSTOMER SERVICE

For all customer service enquiries, please email us at sales@protekxusa.com